Finding the Right Pouch

Securing Your Product for Maximum Protection

Printing and Graphic Design

Additional Fees and Shipping

Questions and Customer Support

What type of flexible pouch is right for my product?

Stand-up pouches include a gusset on the bottom making it a better choice for products that are bulkier or if you need your package to stand up on a retailer’s shelf. Stand-up pouches can also include a hang hole for hanging on a retailer’s peg hook

Lay-flat pouches are as the name implies—they are flat and do not include a bottom gusset. They tend to be better for products that are thinner. Lay-flat pouches can also include a hang hole for hanging on a retailer’s peg hook.

What size pouch is right for my product?

We suggest ordering a sample pack of our pouches for the most accurate evaluation.

What is the interior volume/capacity of each pouch?

for the most accurate evaluation please order a free sample pack here

How should I seal/secure my pouches once I’ve packed my product inside?

You will need to seal your pouches with a heat-sealing machine. There are a variety of types of sealers available but one of the best is an impulse sealer. You can purchase one from a wide range of sources including Uline.com, ImpulseSealerSupply.com, and Amazon.com.

What is the shelf life of my product once it’s packed inside of a pouch?

Determining the shelf life of your product requires extensive testing and should be done by a qualified testing company. The Packaging Lab does not offer shelf-life testing at this time.

How do I determine the level of barrier I need for my flexible packaging?

Barrier refers to the rate of oxygen and/or moisture permitted to pass through the material over a 24-hour period. Our materials fall into one of three barrier categories—high barrier, moderate barrier, or low barrier.

  • High Barrier material has OTR (oxygen transfer rate) ~ .06 to .065
  • Moderate Barrier material has OTR (oxygen transfer rate) ~ 64.50
  • Low Barrier material has OTR (oxygen transfer rate) ~ 645.20

What if I want to see a hardcopy proof of my pouch/film before printing?

Production scheduling is based upon the choices made during the ordering and checkout process. Any hardcopy proofs that are required will delay the production process and change the terms of our service agreement.

What type of graphics files do I need to submit?

We require that any artwork and graphics are supplied in either Adobe PDF or Illustrator formats.

What guidelines should I use for designing my pouch?

Click here for our Graphic Design Guides

How does DESIGN FOR ME work?

  • You get to take advantage of our dedicated in-house design team whose only job is helping you create fantastic looking pouches to elevate your brand and showcase your products.
  • The cost is a one-time fee of $250.¹
  • Start the process by choosing the pouch style and size you need. And if you already know the material and finish you want, select those options too.
  • Add your DESIGN FOR ME order into your basket and check out.
  • Your order notifies our design team that you want their help and they will promptly² email you a list of questions they’ll be asking you and the information you’ll need to gather.
  • One of our designers will schedule an initial 30-minute phone consultation. During that call our designer will focus on understanding your products, brand(s), and vision.
  • You’ll provide us with any existing graphics you would like included in your design, such as logos, photos, or other images.
  • Our design team then uses all the information you’ve provided, their creativity and experience, and they develop a 3-option portfolio of concepts for you to review.³
  • Our designer then schedules the second 30-minute phone consultation in which you can provide feedback or desired changes. Or if you’re ready, you can approve a design here too.
  • A final design concept is created and provide to you for approval.
  • Once approved, we provide you with a high resolution, print-ready graphics file.
  • You go back to our website and proceed to place an order like you normally would – but this time you’ll have a great looking design to upload and include at check out.
  • ¹ $250 fee will result in one final design only. Any additional design projects will require additional DESIGN FOR ME fees.

    ² You will receive an email from our design team within 24 hours.

    ³ You will receive your 3 concept files for review in a low-resolution PDF file.

    *We hope you love our service and the designs we create for you, but if you are unsatisfied with your final design, we do not refund the $250 fee.

    *We understand that timing is critical, so our design team works diligently to provide you with concepts and final designs. We ask that you please allow them to schedule your phone consultation sessions within 1 week of contact so that we can keep the process moving rapidly.

    Are there any hidden or additional costs?

    No. The price you see at checkout is the price you pay. The only additional expense is if you choose to use our in-house graphic design team, and that requires a separate service agreement.

    Is shipping transit time included in my service agreement?

    The date that your order is ready to ship is different than the date your order will arrive at your location. You have choices for both the production completion time and the shipping transit time.

    Are shipping costs included in my price?

    Your shipping cost is based on the FedEx delivery option you choose during checkout.

    What if I want to speak with someone on the phone?

    Customer support representatives are available to talk with you about your flexible packaging needs at (612) 383-1960, Monday through Friday between 7:00 a.m. and 7:00 p.m. CST.

    Email questions or concerns to info@thepkglab.com, and you will be contacted within one business day.

    What if I’m looking for a custom-printed roll stock or pouch product that’s not listed on the website?

    Customer support representatives are available to talk with you about your flexible packaging needs at (612) 383-1960, Monday through Friday between 7:00 a.m. and 7:00 p.m. CST.

    Email questions or concerns to info@thepkglab.com, and you will be contacted within one business day.